You can use the illustrations below to identify buttons and hardware on your phone.
If you have a modern mobile phone you should find navigating the Cisco IP Phone menus similarly intuitive.
To the right of the Display (3) are the Line buttons (4). The Line buttons (4) are used to toggle between calls and display which lines on a phone are in use. The Cisco 7941 has two Line buttons (4) whilst the Cisco 7961 has six. This is the only difference between these two phones.
At the bottom of the Display (3), the Soft key (2) functions are displayed. These functions are context based and change depending on the state of the phone. Examples of phone states are idle, in-call or completing a function. The Soft keys (2) give you simple access to the most used functions when a phone is in a particular state.
In the illustration above the phone is in the idle state. You can see the Soft keys (2) display: Redial, SpDial, Pickup, and More (Pressing the More Soft Key gives more Soft Key options). When you are on a call, the Display (3) will show the Soft Keys Hold, Endcall, Trnsfr and More.
To the bottom right of the Display (3) are the Function Buttons. These are the Messages button (6), Directories button (7), Settings button (9) and the Services button (10). These buttons operate the more advanced functions of the phone and are covered in the Advanced Features section of this guide.
The Help Button (8) is located at the bottom right of the Display (3) in the middle of the Function Buttons. If a user is logged in, this key will display the name of the logged in user and the contact number for M5 Networks Support when pressed TWICE. The contact number for M5 Support is also included within this manual in the Support Section.
When making an external call, dial 0 first. Then dial the phone number including the area code e.g. 0+02+90346500
When making an internal call, you can just dial the last 4 digits of your team member's phone number. This is referred to as your extension.
NOTE: The following is a good guide on how to dial: Use '0' for an Outside Line.
A new call may be placed by one of two methods: dialing on hook or dialing offhook.
The incoming call number will be seen on the display.
By default, your account is set to use a system voice mail greeting. To change to a personalised greeting, you will need to record a greeting and then select "Personal" as your greeting.
NOTE: If you do not change the VM Greeting type to Personal, callers will still hear the system greeting when transfered to your voicemail.
To change to an automated message using your recorded name, you will need to record your name and then select "Name" as your greeting
NOTE: If you do not change the VM Greeting type to Name, callers will still hear the system greeting when transfered to your voicemail.
You can access your voice mail from:
If you have multiple voice mail boxes, you will need to select your personal mail box before entering your password (if requested).
By default a copy of your voicemails will be emailed to you, if this is not happening or you wish it not to happen please email firstname.lastname@example.org.
For further information on accessing Voice Mail via WebPortal, please see the M5 Networks WebPortal Guide.
The red light on the handset will light up when you have messages in your mailbox. You are allowed up to 100 messages; each may be 5 minutes long.
During a conversation, press the Hold soft key.
To resume the conversation, press the Resume soft key.
To be used when you are on a call and a second call comes in. The display gives you two options as Soft Keys:
This will put your current call on hold and connect you to the new caller.
This will send the new caller to your voice mail without interfering with your current call.
If you are currently transferring a call and a second call comes in, the Soft Keys will allow you to complete this action before dealing with the second call.
(and put the second call on hold):
To be used when you are on the phone and want to make a new call
Once you are on a call with someone, no matter if they called you or you called them, you can transfer them to another party either inside or outside your company.
The call is placed on hold and you hear a dial tone.
When transferring a call, you may wish to announce the call to the person about to receive the transfer. Thus, when the person receiving the transfer answers, you can announce the call BEFORE pressing the Connect soft key.
If the called party is unavailable or you no longer wish to transfer the call:
Use this feature to forward all incoming calls to another number, e.g. to your mobile phone. There are two methods of Call Forwarding: Basic and Advanced.
Note: Be sure to include 0 for external numbers, e.g. 0+02+90346500
The call forward will be displayed at the bottom of the phone
The call forwarding feature can be set to occur Always, Out of Service and No Answer. Most users choose to have their subscriber permanently set to forward Out of Service and No Answer to voice mail. This means that when they have no active lines free or they are not at their phone the call is forwarded to voice mail.
Note: Be sure to include 0 for external numbers, e.g. 0+02+90346500
Note: It is highly recommended that you set your Out of Service call forward option to your mobile. This means that if there are any outages (such as a power blackout in your building), your extension will forward to your mobile automatically.
Do Not Disturb stops your phone ringing and routes all your calls to your voice mail (your call forward No Answer default). Press the More, DND soft keys. To cancel, re-press the more, DnD soft keys.
The Speed Dial feature allows you to store up to 16 numbers from your Personal Directory into dial slots accessible via the SpDial soft key. To store these numbers in the dial slots, please see the M5 Networks WebPortal Guide.
The speed dial list will now be sorted into alphabetical order containing only slots that are assigned numbers.
The below process is used to change your phone password.
Each user may be configured to check more than one voice mail box. These "Shared" voice mail box are checked via the messages button.
If you would like to subscribe to a shared mailbox, please contact M5 support. Contact details are located in the Support Section.
NOTE: The red light on the handset does NOT light up when you have messages in mailbox's other than your own. The display screen will show that there is a new voice mail in shared boxes.
First establish a conversation with one person, then:
During a conference call you may wish to add or remove other parties. During the conference call you can add new parties by using the Add soft key, you can also list the parties on the conference call and drop parties from the conference call using the More, List soft keys.
This adds the party to the conference.
NOTE: Make sure you get a person at the other end. If you conference in a voice mail, it records the conference. If you get voice mail, scroll back and press the Resume soft key.
For a conference call that you create, your subscriber is automatically assigned the moderator status. Moderator's are able to hang up, mute or upgrade other conference participants.
This feature allows you to place a call on hold (park it) and pick it up at another extension.
The parked call appears on the LCD informing you of which line is used.
The parked call may be retrieved either before or after the handset has been lifted (if before, the speaker will be activated).
NOTE: If the call has been parked for a full minute, and is not retrieved, it will ring back on the phone on which it was parked.
This feature allows you to pick up calls for extensions other than your own. The call may be picked up either before or after the handset has been lifted (if before, the speaker will be activated).
NOTE: The call will still appear as missed on the originally called subscriber even though it has been answered by someone else.
The Mute Button (13) allows you to hear the other caller without them being able to hear you.
The phone keeps a history of calls you receive, miss and make, including the caller ID, time, and date of the call.
All Call History has now been cleared. An on-screen message will inform you of this.
You are able to access the Missed, Received and Placed calls for both you own subscriber and any ring groups in which you are a member.
The Personal Phonebook contains numbers that you personally call often. This is specific to the user.
NOTE: You may also add entries to the Personal Directory via the WebPortal interface. For further details, see the M5 Networks WebPortal Guide.
The Employee Directory includes all company members on the phone system. This directory is static.
The Corporate Contacts directory contains numbers that your company call often. This directory is static and specified when the phone system is installed. If you wish to add an entry to the Corporate Contacts, please contact M5 Support on email@example.com.
Directory navigation operates differently for the Personal Directory, the Company Directory and the Corporate Contacts. You are able to list the entire directory or alternatively use a search function.
The same key may be pushed multiple times to obtain the correct alphabetical letter.
You are able to access Advanced Call History for Missed, Received and Placed calls.
If there are more than 32 entires, you will be presented with a PageDn soft key to assist navigation.
The new entry will now be shown on screen.
This is useful in an office setting because you can distinguish your phone ring from your neighbor’s.
Press and release the volume (arrow up or down) keys while the phone is on hook to adjust the ring volume as desired. A horizontal scale displays on the phone to indicate the volume level.
NOTE: Decreasing the angle of the phone provides better access to the microphone which is located at the base of the phone (between the Mute and the Speaker buttons).
You also have access to an online interface to manage your user account. This is known as WebPortal (formally known as Usercenter),
For further information, please see the M5 Networks WebPortal Guide.
M5 is available 24 hours a day 7 days a week to answer your queries, make configuration changes or fix problems. Simply contact us by email, fax or phone.
1300 302 383
1300 365 893
This link will give further details on the M5 Client Referral Program.
Warning about 000 Emergency Services Calls - Ensure that that you notify the operator that you are calling from a VoIP service and clearly express the state and street address that you are calling from.