Features

Every M5 client receives a robust suite of features comparable to those of any high-end system on the market, and every M5 installation is tailored to individual company needs. We complete a thorough review of your feature requirements prior to contract, to make sure users will be satisfied. Our project managers and trainers work with your staff to make sure that your company maximises the benefits of the system. Some of the M5 phone system features are listed in the table below.

M5 provides clients an IP Phone System at an attractive price that includes the following:

  • Complete high-end business phone system
    o Auto-attendant
    o Unique phone number and voicemail for each end-user
    o Extensive end-user feature set including conference calling
    o Multiple locations (e.g., one phone system for corporate and branch offices)
    o Satellite office (e.g., same business phone number from work and home)
  • Significant savings on call costs
  • Web browser administration
  • MS Outlook(tm) Integration
  • Customised call accounting
  • Free 24/7 support
Selected M5 Features and Business Benefits

Feature Business Benefit
Call Waiting Caller ID While on the phone with his lawyer, Bob can see that the incoming "call waiting" call is his mother-in-law's phone number and dodges a bullet.
Conferencing for an unlimited number of people Lucy sets up her weekly district managers' conference call for all 8 managers using her M5 phone, avoiding big conference service bills.
Off-net Forwarding When Jamie is leaving the office, he forwards his calls to his mobile phone. An important client gets through, and Jamie gets the deal.
Multiple Voicemail Box Wayne sets up more than one voice mailbox on his M5 phone to handle callers responding to different classified ads.
Voicemail to Email Notification Anne receives an email on her Blackberry when her doctor leaves a voicemail that her test results are back.
Custom Auto-Attendant Alison is a receptionist at a legal firm. When she has to leave the office on an errand, she can switch the phone system to another staff member or select the Auto-Attendant.
Music or Messages on Hold Sally changes the hold music for her company to a message supporting her new advertising campaign.
User-selected Ring-tones A progressive company uses one ring-tone to identify incoming phone calls for admin staff and another to identify those for the Sales Department.
Fraud-monitoring 45 phone calls to Thailand in one week alerted management that there might be some problem in the coffee room.
Call Accounting Alice uses Call Accounting to help fill out timesheets for the law firm where she works.
Satellite Office Mary has an M5 phone set up in her home office, which can plug and play easily with her broadband connection. She can work from home and avoid the Sydney traffic.
Web Portal/Unified Messaging While travelling, or at home, Barry uses his laptop to receive email notification of voicemails left on his office voicemail. He can listen to the voicemail from his laptop.
Dial-from Outlook Marianne can click on an Outlook Contact on her PC to direct-dial them using her M5 phone system.
Automatic Call Distribution During the pre-Christmas rush, a retail computer store uses M5's service to route calls to the first customer service agent available. Noticing the real-time display peaking, Eunice gets more staff to log in so that potential sales are not lost.
Personal Auto-Attendant Mark, a busy real estate agent, uses his M5 phone as an individual automated attendant rather than relying on a receptionist. His voicemail message says: Press one to leave me a voicemail, two to reach me on my mobile phone, and three for my assistant.
Hoteling James and Karen are both part-time employees who share a workstation, and an M5 phone. On Monday and Wednesday, James logs into the phone, on Tuesday and Thursday, Karen uses it.

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