Benefits of VoIP Office Phone Systems

M5 Call Centre

M5's hosted Call Centre solution provides real-time metrics and visibility into client interaction so you can decide how to best serve your customers.

• Determine peak call volumes (incoming and outgoing) so you can staff appropriately
• Analyse wait times and availability to improve customer experience
• Monitor performances of your customer consultants

M5 Connect

With CRM and web browser integration, M5 creates a convergent communication solution for small and mid-sized businesses to maximise team responsiveness to customers from the desktop. Integration allows users to click-to-dial, eliminating the need to look up numbers and enter them into the phone.

M5 Insight

M5 Insight compiles crucial business intelligence reports that allow you to better organize your business to your customers' needs

• Track employee efficiency
• Reduce wait times, track frequency of calls, prioritize your most profitable clients
• Measure inbound and outbound calls to manage sales activities and staff
• Measure effectiveness of marketing campaigns with dedicated phone lines

M5 Mobility

M5's latest application turns your smartphone into a desk phone, allowing customers to transfer calls to colleagues in the office, hold conference calls, and access previously unavailable functionalities - all on the office phone network. Enjoy seamless communication between devices, and receive company calls no matter where you are working - at home, in an interstate office, or on the train.

M5 Remote

Companies today accommodate their employees' situations more than ever before. M5 can help you stay close to your remote workforce and ensure that the customer enjoys a seamless experience.

• Dial and transfer four digit extensions between offices and remote places
• Same features and functionality regardless of location
• Maintain full visibility of calls received and made, and duration